job title:Service Coordinator (Mail & Fingerprinting Service
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About the Role
We are opening a new office in Milwaukee, Wisconsin, offering PostScan Mail and Certifix Live Scan services. We are looking for a reliable and detail-oriented Service Coordinator to support daily operations, assist customers in person, and provide customer support via phone and email.
This is a hands-on role that combines front desk service, mail handling, fingerprinting services, and customer support. The ideal candidate is organized, dependable, and comfortable working with customers both in person and remotely.
Key Responsibilities
--Mailroom & Operations (PostScan Mail)
Receive, sort, and process incoming mail and packages
Scan mail items and upload them to customer accounts
Handle customer requests such as mail forwarding, shredding, and storage
Maintain accurate records and ensure proper handling of sensitive documents
Keep the workspace clean, organized, and secure
--Fingerprinting Services (Certifix Live Scan)
Capture fingerprints using electronic Live Scan equipment (training provided)
Assist customers with forms and verify identification
Follow procedures to ensure accuracy and compliance
Maintain proper setup and cleanliness of equipment
--Customer Support (Phone & Email)
Answer inbound calls and assist customers with service-related questions
Respond to customer emails in a timely and professional manner
Help resolve common issues related to mail services and accounts
Escalate more complex issues when needed
--Front Desk & Customer Experience
Greet and assist walk-in customers
Explain services and pricing clearly
Provide a friendly, professional, and efficient customer experience
--Qualifications
1–2 years of customer service, administrative, or similar experience preferred
Strong communication skills (in person, phone, and email)
Basic computer skills and ability to learn new systems quickly
High attention to detail and ability to follow procedures
Reliable, punctual, and able to work independently
Ability to handle confidential information responsibly
--Preferred (Not Required)
Experience in mail handling, shipping, or office operations
Experience in customer support or call handling
Experience with identity verification or similar services
--Work Environment
On-site role at our Milwaukee office
Mix of desk work, customer interaction, and light physical activity (handling mail and packages)
--Compensation
$18.00 – $20.00 per hour, based on experience
Opportunity for growth and increased responsibilities over time
Benefits for full time employees, including: health, dental, vision, 401k, PTO and more
--Why Join Us
Be part of launching a new office
Stable, growing company with nationwide services
Opportunity to gain experience across operations and customer support
Principals only. Recruiters, please don't contact this job poster.