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✨Join Our Team!✨ Now Hiring Dispatch/Customer Service! (Milwaukee)
Quicksilver Express Courier
8350 North Steven Road
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🚚 Join the Quicksilver Team!
Quicksilver Express Courier has been delivering fast, reliable service for over 40 years. We offer a full range of professional delivery solutions, backed by cutting-edge tech and unmatched reliability. We operate 24/7/365 with dedicated employee drivers, dispatchers, and customer service reps to keep things moving.
At Quicksilver Express Courier, we value our people. Join a team where your hard work is appreciated, and every day brings new opportunities to make a difference!
🌟 Why Work with Us?
- Established company
- Full time positions
- Competitive pay
- Paid training
- Paid time off
- Benefits: Medical - Dental - Vision - Health Savings Account - Aflac Accident Policy - Parental Leave
🚛 About the Role:
We’re hiring a Customer Service/Dispatch Representative to help us deliver exceptional service. Quicksilver is a fun, friendly, family type environment that offers coaching and guided training to become a Quicksilver Customer Service Representative or Dispatcher.
📞Customer Service Duties
- Professionally handle incoming orders via phone, email, and web
- Make outbound calls to update customers on delivery status
- Provide accurate, timely problem resolution for customers and drivers
- Keep detailed records of all communications and delivery issues
- Maintain ongoing communication with dispatchers, drivers, and customers
- Balance multiple tasks including order entry, dispatching, tracking, and issue resolution
- Assist with general office and customer service duties as needed
🖥️Dispatching Duties
- Use mapping software and internal systems to assign deliveries to drivers in multiple cities/states
- Select best-fit drivers based on availability, location, vehicle type, and workload
- Monitor and direct up to 30 drivers handling 100+ deliveries per day
- Adjust plans and reroute drivers as situations evolve
- Communicate clearly and efficiently with drivers, customers, and internal staff
- Identify and correct errors from drivers, customers, or support staff
🔑 Requirements:
- Customer service experience with great people skills
- Strong knowledge of the metro area
- Strong organizational, multi-tasking, and problem-solving skills
- Good communication skills, must speak fluent English
- Excellent attendance record and a positive attitude
- Proficient PC skills - will use Windows-based software
- Able to type 34 words per minute minimum
- Must be able to pass a federal and county criminal background check
🚀 Apply Today!
Ready to join our awesome team? Apply Here
We look forward to hearing from you! 😊
A fun, friendly, family type environment that offers coaching, and guided training to become a Quicksilver Customer Service Representative.
- Principals only. Recruiters, please don't contact this job poster.
- OK to highlight this job opening for persons with disabilities.