Inside Service Representative

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Nional Insurance Services provides active employee and retiree benefits, health insurance solutions, and full benefit consulting services th address your unique challenges and issues. We are a broker, administror, and consultant all rolled into one.  As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team th’s passione about helping individuals and organizions thrive.

Bring your customer‑focused mindset, problem‑solving skills, and passion for service to a role where you’ll make a real impact every day. As an Inside Service Representive with Nional Insurance Services, you’ll be the trusted expert clients rely on and the essential partner supporting our Account Representives, Sales Representives, and Regional Vice President.

This role is perfect for someone who thrives in a fast‑paced environment, enjoys building relionships, and wants to grow their career in the insurance industry. You’ll also obtain your Life & Health insurance licenses for all stes in your assigned region within your first 90 days with full support from us.

• Handle all aspects of review and distribution of plan documents (Joinder/Applicion, Certifices, and Amendments). Become the go‑to expert ensuring every document is accure, polished, and delivered with precision.
• Effectively service assigned caseload through annual service calls. Proactively identify need for insurance policy revisions through service calls. Support Account Representives, Sales Representives, and Regional Vice President by handling action items identified in service visits. Build strong client relionships, uncover opportunities for improvement, and turn insights into action th eleves the client experience.
• Respond to frequent customer inquiries via telephone (inbound and outbound), e-mail, or letter. Counsel clients on approprie administrive practices to ensure compliance and alignment with insurance policy language. Be the trusted voice clients depend on — offering clarity, guidance, and confidence with every interaction.
• Initie requests for policy language updes to carriers. Negotie with carrier for provision updes and/or re impact, and effectively communice re impact and policy language accommodions to Regional Vice President, Sales Representives, Account Representive, or client. Take the lead in collaboring with carriers, advocing for client needs, and communicing updes with professionalism and ease.
• Review and evalue monthly renewal actions for assigned cases and prepare renewal letters. Collabore with Account Representives, Sales Representives, or Regional Vice President for renewal delivery to the client. Play a key role in the renewal process, ensuring clients receive timely, accure, and well‑crafted renewal communicions.
• Maintain and upde all systems dabases and customer files per company guidelines. Keep operions running smoothly with meticulous tention to detail and consistent da accuracy.
• Collabore with Customer Service Supervisor to identify opportunities for process improvement or service enhancements. Help shape the future of our service model by sharing insights and championing improvements.
• Other duties as assigned. Jump in where needed and contribute to a collaborive, supportive team environment.

Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

We offer a competitive and comprehensive compension package. The base salary range represents the anticiped low end and high end of the range for this position. The actual compension will be influenced by a wide range of factors including, but not limited to previous experience, educion, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, gre teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educional expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – eleving your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable mching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organizion. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes th all persons are entitled to equal employment opportunity and prohibits any form of discriminion by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy stus), sexual oriention, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital stus, parental stus, age, nional origin, ancestry, disability, medical condition, genetic informion, veteran or military stus, citizenship stus, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, ste, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relionship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compension, benefits, layoff, and terminion. In addition, Gallagher will make reasonable accommodions to known physical or mental limitions of an otherwise qualified person with a disability, unless the accommodion would impose an undue hardship on the operion of our business.

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