Specific Project and Responsibilities:
Provides Phone Support to end users
Logs issues into the HEAT database. Documentation and organization is really important.
Remote control of end user workstations to aid in troubleshooting issues
Software and hardware inventory of assets utilizing tools to assist in those functions
Implementing software and hardware updates and upgrades
Troubleshoot and resolve any and all issues related to the computer, operating systems, and MS applications.
Track all work in the helpdesk database systems.
Work with end users to troubleshoot and repair issues occurring on a routine basis.
Organize and prioritize a regularly changing workload with minimal supervision
Research and testing of new technology
Occasional travel to offsite locations
Self motivation and self management
Tier II/III support of the helpdesk matter augmented for further research
Assist in helpdesk when call volume is high
Create new users
Primary Responsibilities:
Responsible for answering incoming Helpdesk telephone calls and resolving issues on the initial call as often as possible with a goal of 75% first call resolution. 97% of worked hours must be logged into the telephone and actively working on issues/request with less than 20% of the spent in DND (Do Not Disturb) Department goal is to answer 90% of all incoming calls with 75% answered in 60 seconds or less.
Equipment setup, software installations, and other unassigned helpdesk Tickets that need to be resolved
Backup support for the Helpdesk email support analyst and account administrator to be resolved.
Qualifications:
Associated Degree or Equivalent work experience with certifications
o A+ Certification
o Network + Certification
o MCSE Certification
o CCNA Certification
Minimum of 5 years IT Helpdesk Support
Minimum of 5 years Desktop Support and basic Network Support experience with proven track record
Experience creating objects in an Active Directory Environment ( Windows Server 20x)
Basic understanding of LAN/WAN network topology
Experience working with Active Directory, Windows XP, Outlook, and VPN
Demonstrate experience in implementing process and systems improvements and process documentation
Experience creating daily documentation and being very organized with this very important
Understanding user requirements and implementing them
Ability to multi-task
Have great communication and written skills
Experience being in a call center environment and comfortable being on the phone
Eager and willing to drive change in order to improve customer service
Project a positive attitude and be a team player
Please feel free to reply to klutz@apexsystemsinc.com
Apex Systems, Inc. is an Equal Opportunity Employer and encourages minorities and females to apply.
Hardware Installation
Laptops and Desktop experience
Field Service experience
Onsite Technical Support
Reliable Transportation
Valid Driver License
Administrative Duties
Time management and Scheduling of Calls
Qualifications: The following are preferred or desired unless specifically stated:
High school diploma or equivalent required; CompTIA A+ Certification or AS degree candidacy required
Prior experience working with retail store systems, technology systems, and hardware preferred
Some knowledge of troubleshooting and repair concepts for analog circuits, microprocessor based computers and peripherals required
Must have some proficiency working with testing equipment including Digital Multi-meters and Oscilloscopes commensurate with experience
Some knowledge of troubleshooting concepts of PC based and POS based computer hardware
Must have ability to isolate failures within and complete rework of electronic circuits
Must possess good written and verbal communication skills
Have the ability to complete replacement of both discreet and surface mount electronic components
Must possess working knowledge of Microsoft Excel and Microsoft Access
Must possess ability to work independently as needed while being a strong team player
Must possess strong customer service skills
Must possess ability to support a wide ranging mix of technology products
Must be able to manage a dynamic workload
Must pass a criminal background check and drug screening prior to hire
This position may provide support to any or all of the services provided by Tolt Service Group. However, candidates seeking employment at this level may not be required to support all services. The following Key Responsibilities outline many of the services provided by the company:
Key Responsibilities will include:
Troubleshooting and repair of failed IT hardware in bench repair environment
Complete scripted testing procedure to isolate failure to sub-assembly and/or component level
Successfully replaced failed sub-assembly, part, or component in order to bring failed device to working order
Provide billing information when required
Maintain adequate bench parts inventory to ensure constant movement of failed parts
Maintain constant adherence to Inventory Control practices and standards
Additional Responsibilities may include, but are not limited to:
Complete staging / integration services of IT hardware as needed
Complete testing / teardown of received bulk devices as needed
Support warehouse related duties as needed
May be assigned other duties as needed
Compensation: Wage rate commensurate with experience and qualifications (Grade 12). This position is classified as non-exempt hourly.
Employer: DYNAMIC RATINGS INC See all jobs by this employer
1275 E. WISCONSIN AVE.
PEWAUKEE, WI 53072
www.dynamicratings.com
Work Site County/ies: Waukesha - Pewaukee Area
On Bus Route? No
Pay: Negotiable
Commensurate with experience.
Duration/Usual Hours Per Week: Full-Time, 40 Hours Per Week Minimum
Shift/Work Days: First Shift.
Monday-Friday.
Number of Openings: 1
Minimum Requirements of Employer:
Education: Associate Degree Required
in Electronics, Power Engineering.
Professional Licenses/Certifications: No Licenses or Certifications Requested
Vehicle: Required
Drivers License:
Type: Class D - Regular (Auto, Light Truck, Moped) Required
Endorsements: No Endorsement Requested
Age: No Age Requested
Experience/Qualifications: Experience in servicing complex electronics required.
Knowledge of PC-based equipment and application software.
Maturity, accountability, good judgement, cost control and time management skills.
Attention to safety
Ability to read electrical schematics and wiring diagrams
Experience working with control panels and programming hardware.
Good working knowledge of electronics and electro-mechanical devices. Effective communication and customer service skills including both written and oral.
Once trained, work will be performed with minimal direct supervision . Effective interpersonal skills, organization/prioritization and administrative skills.
Duties and Responsibilities of the Job:
Responsible for providing product configuration support to our engineering and manufacturing departments. As a representative of DR you will be required to interface effectively with customers, other departments and managers to resolve customer problems and issues. Promote and maintain good customer relations through high standards of, ethical behavior, maturity and good judgment. Perform other duties as assigned.
Work shall include:
Reviewing prints, customer specifications and other documentation prior to beginning work.
Properly maintain test equipment, tools, spare parts and technical data. Configure and test product per customer requirements.
Benefits:
Insurance: Health Insurance, Life Insurance
Leave and Holidays: Sick Leave, Vacation, Paid Holidays
Retirement & Financial: 401K Plan
Company Profile:
Dynamic Ratings Inc. is a division of Wilson Transformer which is based in Australia. Wilson, a privately held company, provides products and services to the utility industry. Dynamic Ratings Inc. was founded in 2002 bringing Wilson's monitoring, control and communication products to the North American Market. Our explosive growth secured us a growing niche in this market.
How To Apply:
E-Mail a R้sum้ To apply for this job, send your r้sum้ or Job Center of Wisconsin R้sum้ to al.reisner@dynamicratings.com.
If you don't have a r้sum้, you can register and create one at Job Center of Wisconsin.
You will be working with some of the best in the industry, and:
Provide reasonable feedback of progress to management
Create estimates for software deliverables
Provide subject matter review of software documentation
Comply with Quality Management System processes and procedures
Interact with external and internal groups to gather software requirements
Document software requirements that meet company and customer expectations
Review architecture and/or design to ensure that product is extendable to accommodate future development and maintenance
Deliver software in a reasonable timeframe as indicated by the development plan
To qualify for this exceptional learning and career opportunity, you must:
Bachelors degree in Computer Science, Computer Engineering or related field
Database Modeling
Server side web scripting using JSP/ASP/ASP.net
Programming languages Java/C#/C++
Advanced proficiency in database developing using SQL
Advanced knowledge of SQL Server and relational models
Intermediate proficiency in client and server side web development using javascript, vbscript, HTML, ASP.NET, JSP
Preferred VB and C++
Exposure to Microsoft .Net framework
Exposure to object and processes modeling using UML or OOAD techniques
Excellent communication skills
Employer: DYNAMIC RATINGS INC See all jobs by this employer
1275 E. WISCONSIN AVE.
PEWAUKEE, WI 53072
www.dynamicratings.com
Work Site County/ies: Waukesha - Pewaukee Area
On Bus Route? No
Pay: Negotiable
Duration/Usual Hours Per Week: Full-Time, 40 Hours Per Week Minimum
Shift/Work Days: First Shift.
Monday-Friday.
Number of Openings: 2
Minimum Requirements of Employer:
Education: Other Required
BSEE Degree with minimum 4 years of recent relevant field service experience in servicing complex electronic equipment required.
Or
Associate Degree in Electronics, Power or Computer Engineering and minimum of 8 years of recent relevant field service experience in servicing complex electronics required.
Knowledge of PC-based equipment and application software.
Maturity, accountability, good judgment, cost control and time management skills.
Ability to travel on short notice
Professional Licenses/Certifications: Pay commensurate with experience.
Vehicle: Required
Drivers License:
Type: Class D - Regular (Auto, Light Truck, Moped) Required
Endorsements: No Endorsement Requested
Age: No Age Requested
Experience/Qualifications: Electrical Utility Experience Preferred
Attention to safety
Ability to read electrical schematics and wiring diagrams
Experience working in live electrical control panels and knowledge of electrical substation equipment is highly desired.
Good working knowledge of electronics and electro-mechanical devices. Effective communication and customer service skills including both written and oral.
Once trained, installation and service work will be performed with minimal direct supervision. As a representative of DR you will be required to interface effectively with customers, other departments and managers to resolve customer problems and issues. Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment. Perform other duties as assigned.
Effective interpersonal skills, organization/prioritization and administrative skills.
Duties and Responsibilities of the Job:
Responsible for providing on-site support to Dynamic Ratings customers with the installation and service of monitoring, control and communication equipment at electric sub-stations.
Work shall include:
Reviewing prints, customer specifications and other documentation prior beginning work on site.
Installation and commissioning of transformer monitoring systems in the field.
Documenting as built wiring, hardware and programming revisions and other field notes required for proper project closeout.
Properly maintain test equipment, tools, spare parts and technical data.
Benefits:
Insurance: Health Insurance, Life Insurance, Disability Insurance
Leave and Holidays: Sick Leave, Vacation, Paid Holidays
Retirement & Financial: 401K Plan
Company Profile:
Dynamic Ratings Inc. is a division of Wilson Transformer which is based in Australia. Wilson, a privately held company, provides products and services to the utility industry. Dynamic Ratings Inc. was founded in 2002 bringing Wilson's monitoring, control and communication products to the North American Market. Our explosive growth secured us a growing niche in this market.
-- The candidate would need to provide Desktop Support services including PC Break-Fix, software, network connectivity support and MS Office
-- In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems including hardware/software, passwords, and printer problems.
-- The ability to communicate effectively and professionally with customers and other IT support elements is a must.
-- Troubleshoot and resolve Desktops, Laptops
-- IMAC Support (Install, Move, Add, and Change).
-- Preferable Comptia A+, Certification
-- Hands on experience working as a Desk Top Support ; front line support
Start - 1-2 week
Duration - 1yr contract ( Extension & Contract to hire depending on client )
Qualifications / Requirements:
Excellent customer service skills, including both written and verbal communication skills (English)
Must have good knowledge of Operating Systems (Windows / Unix), Networks (Cisco, LAN & WAN) & e-Business applications
Essential Responsibilities:
24/7 Monitoring Network, Servers and Applications. Initial troubleshooting & Coordinating with various support teams via Chat, Email, and Phone Calls to get the issues resolved in shortest possible time .Should be able to do multiple tasks simultaneously. Responsible for updating support teams, client service team, and management with the appropriate communication tools.
Sending out communication (emails) to the entire business regarding IT Infrastructure related issues. Also communicate with IT Personnel and top management
* Knowledge of Windows 2000, XP and Vista
* Knowledge of Mac OS X 10.x
* Familiar with Remote Support Applications (ie., gotomeeting, logmein, remote desktop, etc)
* Basic understanding of database structures (ie., tables, fields, indices)
* Knowledge of basic Accounting principals (ie, Receivables, Payables and General Ledger)
Other Requirements:
* Strong analytical and troubleshooting skills
* Excellent verbal and written communication abilities
* Function as part of a team
* Ability to work with little or no supervision
* Self-motivated, takes initiative
Anadarko Industries is looking to hire a full time, salaried employee with full benefits.
Customer: 1-3 year contract with the U.S. Army80th Training Command, Training Center
The employee will adhere to and provide state-of-the-art IT related technical and maintenance support services to the 80th Training Command and its subordinate units:
a. Continuous sustainment of the current 80th Training Command, Training Center Operations
b. Conduct maintenance support on the 80th Training Command Training Center hardware and software
supporting the training mission.
c. 80th Training Command hardware and software classroom interface issues as needed.
d. Develop solutions for software interface / interoperability of POI required hardware systems
Software Modifications
The employee shall make software modifications to existing systems as directed by the 80th Training Command Information Management Officer (COR) or their designee. The employee shall test and debug software and firmware as required, demonstrating that any modifications performed have no adverse impact on other software applications.
The Employee shall provide information on system capabilities and limitations. The Employee shall also provide mission support services to ensure efficient, continuous operation of 80th Training Command personnel. This support includes but is not limited to the following: Training Center help desk operations, workstation configuration and installation, router, hub and switch installations, network cabling installation and termination, servers with Windows Active Directory, Windows operating systems, Linux Operating Systems, DOS, remote troubleshooting and systems maintenance. The Employee will also be an active participant in vulnerability compliance as directed by the 80th COR or their designee.
The Employee shall prepare and present technical briefings with supporting aids when required.
The Employee shall provide final approved documents and software products on a magnetic media or electronic mail. The documentation (source and object code) shall be relinquished to the COR in hard copy format and on magnetic media acceptable to the government. The type of magnetic media will be agreed upon by the Employee and the COR.
Hardware/Software Environment
The task under this contract will utilize the following suite of hardware and software:
- Intel based workstations, laptops, and file servers Windows Server 2003 and Active Directory
- Desktop and laptop operating systems ranging from DOS, Linux, Windows XP
- Microsoft Office application (2000, XP, 2003 & 2007)
Hardware/Network Equipment
The following hardware depicts the diverse hardware platforms throughout the 80th Training Commands mission area of responsibility. It is not inclusive: Dell servers, MPC Servers, MPC SANs, Dell SANs, Cisco routers and switches, Enterasys Switches, microcomputers: Dell, HP, Compaq, Toshiba, IBM, Lenovo, MPC, Panasonic, etc.
Operating Systems/Network Operating Systems
The following depicts the divers operating system platforms in the USAR. It is not all-inclusive: UNIX, Linux, MS/DOS, Windows NT, Windows XP, as well as Cisco.
Software Packages
Microsoft Office 2000 / 2003 Office Suite and other Microsoft products to include: Word, Excel, Access, Outlook, FrontPage, Project, SQL, SMS, Exchange, RAS, RLAS, RADIUS, DNS, DHCP, WINS, NT and Windows XP. Many software packages have been developed by the government will also be supported. A non-inclusive list of other software includes: Whats up Gold, Symantec Anti-Virus, Corporate Edition, Norton Ghost, and Veritas Backup Exec.
Security
Efforts under this contract will require a security clearance up to the SECRET level for contracted personnel. Personnel shall be a cleared U.S. Citizen. The Employee shall ensure that personnel have the proper security clearance prior to performing any effort on this task order. No classified work will be performed on this order until the DD 254 is incorporated, which will be done at a later date by modification.
The Employee will be required to travel within a regional area as required by the mission.